Privacy policy
JULES & JENN attaches great importance to the protection of your personal data. Transparency is part of our brand's DNA.
This policy, which supplements JULES & JENN’s General Terms and Conditions of Sale and the Site’s Terms of Use, details JULES & JENN’s policy regarding the protection of your personal data.
By using the Website, you declare that you accept the terms of this policy. We invite you to read it carefully and to consult it frequently, as JULES & JENN may modify it at any time with immediate effect.
Who are we?
Publisher
The website www.julesjenn.com (the "Website") is a publication of the company JULES & JENN, a simplified joint-stock company with a capital of 262,200 euros, whose registered office is located at 1 rue du Conditionnement, 81200 Aussillon (France) and registered with the Castres Trade and Companies Register under number 533 517 660.
Director of Publication: Jennifer Maumont
Contact: bonjour@julesjenn.com
Host
The Website is hosted by Shopify Inc., 151 O’Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada. Email: assistance@shopify.com
Data Protection Officer
The contact email for the data protection officer is: protectiondonnees@julesjenn.com
Our commitment to your personal data
- We only collect data that is necessary.
- Your data is protected within secure servers.
- You decide whether or not to communicate with us and what we do with your data.
- When your data is no longer useful, it is deleted!
For what purpose do we use your personal data?
When creating your account on the Website or placing an order, we may collect personal data about you using the form provided for this purpose: your surname, first name, email address (which will be your identifier), telephone number, postal address, IP address (or equivalent for mobile devices), and also information concerning your preferences regarding products and services. Only the first name, surname, and email address are mandatory for the creation of your account. Other information may be provided later, some of which is necessary before validating an order. When creating your account or validating your order, you are also invited to inform us of your preferences regarding commercial prospecting. You can access your account at any time to modify your personal data and your preferences free of charge.
The personal information in your customer account (postal address, telephone number, visit and order history) is only used within the scope of your commercial relationship with JULES & JENN and to comply with legal and regulatory obligations. This information may be transmitted to JULES & JENN's service providers and partners who are involved in managing your order. JULES & JENN undertakes never to globally transfer or assign your personal data to third parties without having first obtained your written consent, except where required by law or regulation.
What are your rights regarding your personal data ?
You have rights regarding your personal data, and we have duties.
- You have the right to be informed about how your data is used
- You have the right to access this data to rectify or delete it
- You have the right to lodge a complaint with your Data Protection Regulator (CNIL)
To exercise your rights, please contact our Customer Service (bonjour@julesjenn.com) or our data protection officer (protectiondonnees@julesjenn.com).
Every user of the Website and every JULES & JENN customer benefits, in particular, from the protection of Law No. 2004-801 of August 6, 2004, relating to the protection of individuals with regard to the processing of personal data and modifying Law No. 78-17 of January 6, 1978, relating to data processing, files and freedoms, the Law of June 21, 2017, for confidence in the Digital Economy, and the General Data Protection Regulation (GDPR: No. 2016-679).
The personal data provided is processed in an automated file placed under the responsibility of JULES & JENN and declared to the French National Commission for Informatics and Liberties (CNIL) under number 2116591, in accordance with French legislative provisions and in agreement with European regulations.
Retention period for your personal data
We keep your information for the entire duration of your account's life and up to 3 years after placing your last order and/or having a last exchange with our customer service.
To comply with legal or regulatory obligations, we may also retain your data even after we no longer need to provide you with services.
Your data is stored in our databases or those of our service providers. In some cases, and mainly for technical reasons, these databases may be stored on servers located outside the country (including outside the European Union) from which you initially entered the data. All our service providers must comply with the current regulatory obligations, particularly those of the General Data Protection Regulation.
Securing your data
We do our best to protect your personal data. We use secure protocols for communication and data transfer (such as HTTPS). We use anonymization and pseudonymization where appropriate. We monitor our systems to detect possible vulnerabilities and attacks.
Even though we do our best, we cannot guarantee the security of information. However, we commit to informing the competent authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and assist the authorities in the event of a violation.
If you have an account with us, please ensure you keep your username and password secret.
Cookies
When consulting a website, information relating to your browsing may be stored in files called cookies installed on your terminal.
JULES & JENN uses cookies with the main objectives of improving the Website, personalizing your user experience, and offering relevant advertisements. During your first visit, a window developed by our partner Axeptio informs you about the use of cookies and allows you to set your preferences according to your wishes. You can modify your cookie preferences at any time by clicking here.
Cookies are grouped into 3 main categories:
Essential:
These cookies are necessary for navigating the Website, cookies allowing the saving of your preferences (cookie management, browser notifications), identifying you so that you can access your account, guaranteeing a secure purchasing process, and saving your cart.
Statistics & Performance:
Statistics – These cookies allow us to establish visit statistics for the different pages of the site and the purchases made there (volume, frequency, duration, origin). These cookies can be identified by the following identifiers: _ga, _gid, _ga[xxx] (Google Analytics).
Performance – These cookies allow us to track user journeys and the use of the different features offered in order to improve them and make your browsing more fluid.
Advertising & Social Networks:
Advertising – These cookies allow the measurement of the performance of advertisements and recommendations made on other sites, applications, or newsletters.
Social Networks – These cookies allow the tracking of visitor interactions originating from social networks (Facebook, Instagram, Pinterest, Youtube) in order to offer relevant advertisements based on user interests. These cookies carry identifiers starting with: _fpb, _gcl_au, _pin_unauth.
Some cookies are not placed by JULES & JENN but by third-party companies. They make it possible to target your centres of interest through the pages visited to offer you adapted and relevant advertisements.
Cookies do not contain personal data such as your first name, surname, or postal address.
You can also configure your browser and/or your terminal to accept or refuse cookies individually using the identifiers communicated above. You can find information on configuring the main browsers by visiting their help pages or consulting the allaboutcookies.org website, for example.
Your setting of cookie usage may lead to limiting your access to certain services or functionalities of the Website.
We use Payplug for payments, analytics, and other services related to the payment process. Payplug collects personal information through the terminals connected to its services. Payplug uses this information to provide and improve the services it provides to us, particularly to better identify fraud attempts. You can learn more about Payplug and its privacy policy by visiting this address: https://www.payplug.com/fr/politique-de-confidentialite.
Social Networks
The Website includes third-party computer applications that allow you to share your experience on the Website and your opinion with other people or on social networks (Facebook, Instagram, Twitter) via the establishment of a direct connection with the servers of these networks. You are invited to consult the terms of use of the social networks that govern the use of the information you share.
Commercial Offers and Newsletters
JULES & JENN may send commercial offers to Website visitors who have provided their email address and to account holders who have accepted it. It is possible to object to these mailings free of charge by clicking on the unsubscribe link present in each email or by writing to protectiondonnees@julesjenn.com.
IP Addresses – or equivalent for mobile devices
An IP address (or equivalent) is a number automatically assigned to a terminal when it connects to the internet network.
JULES & JENN may automatically detect the IP addresses (or equivalents) and domain names of Website visitors for security reasons (securing order and payment processes, for example) or to allow subsequent data processing for statistical purposes (number of visits to the Site, for example).
General Terms and Conditions of Sale
Click on this link to access our General Terms and Conditions of Sale.