Secure payment
At JULES & JENN, you can pay for your purchases with total peace of mind. All payments are protected and secure.
If you choose to pay by credit card, you will be redirected to Payplug, a French secure payment platform (SSL protocol) and member of the BPCE group (Banque Populaire Caisse d'Epargne), one of the world leaders in secure online payment.
You must provide your credit card number, its expiration date, and the 3-digit CSV code on the back. Data is encrypted (SSL) before transmission; it never passes through JULES & JENN's systems.
If you choose to save your credit card details for a future purchase, JULES & JENN does not store any banking information! Payplug takes care of everything.
We accept payments by Carte Bleue, Visa or Mastercard.
If you choose to pay with your PayPal account, you will be redirected to the PayPal website where you will enter your username and password. Under no circumstances will JULES & JENN have access to your payment information, which is managed by PayPal.
How to pay for my order?
Step 1: Choosing your payment method
When placing your order, you have several options for choosing your payment method:
- Payment by credit card via Payplug (Banque Populaire)
- Payment in 3 or 4 installments with our partner Alma
- Payment via Paypal
- Integrated credit card payment
- Payment by JULES & JENN gift card or voucher
Step 2: Follow the instructions corresponding to the chosen payment method
Once you have selected the "Pay by credit card" option, a window will automatically open on your computer so you can enter your bank details. Once you have entered your details, you can proceed with the payment by clicking on the " PAY " button. Depending on your bank, an authentication process may be required to ensure the security of your payment.
The payment schedule will appear as soon as you check this option.
All you have to do is click on the " ORDER " button to be redirected to the official page of our partner ALMA where you can then enter your bank details.
You can therefore choose between an instant payment or a payment in 4 installments without fees.
Once you have chosen your preferred option, a window will open on your screen so that you can access your account and make the payment.
If you have a JULES & JENN gift card, you can enter the code in the "Discount code or gift card" section.
If the amount of your order is less than or equal to the value of your gift card, simply enter your code and click "validate". If you haven't used your entire balance, the remaining amount can be used until the expiry date of your card.
If the amount of your order exceeds the value of your gift card, you will first need to enter and validate your code. The remaining amount will then be calculated automatically and you can pay by credit card.
Attention : We recently changed our gift card management solution. If your gift card code is not working, please contact our customer service by writing to bonjour@julesjenn.com
When you have a gift voucher and are logged into your customer account, its value will be displayed automatically when you pay for your order, in the Payment section. Simply select "Apply store credit" to use it as a payment method. If the amount of your credit does not cover the entire order, you can pay the difference using another method.
You can also check your balance at any time by accessing your account in the Profile section. At the bottom of this page, your credit amount is shown in the Payment Methods section.
Once you have selected the "Pay by Bancontact" option, you will be automatically redirected to the official Bancontact page so that you can enter your bank details.
Once you have entered your details, you can proceed to payment by clicking on the "CONTINUE" button.
If your order appears as a “payment error” on our site:
This means that the order was not registered and you were not charged . This is due to a problem with the payment method you used to pay for your order and may be caused by several factors:
The card numbers were entered incorrectly.
The card's validity has expired.
A payment limit has been reached on your account.
The code received from your bank has expired.
Your bank is refusing or suspects a fraudulent payment.
Unfortunately, we can only suggest you try a different payment method, a different credit card, or contact your bank to see what's blocking the transaction. If, despite this, you are still unable to pay for your order, please do not hesitate to contact our support team at bonjour@julesjenn.com. Our team will be happy to help you.
At a collection point from €25
Available in 3X, 4X
100 days to try
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